Delete your data – Oriveli (English)

Delete data and account

“Delete all data” in the settings removes entries, profile, drafts, reminders, settings, the backup and export files inside the app and the key on the device; anything left over is then unreadable. Scheduled reminders are cancelled, the queue of medication confirmations is emptied and the home screen widget forgets the day of the last check-in. “Delete all data” also deletes the AI counters on our server immediately (if there is no connection, the app repeats the deletion at the next start). The pseudonymous guest identifier remains for purchase verification; we delete it on request to privacy@oriveli.app. Analyses held by Anthropic are deleted by Anthropic automatically after the period stated above. There is no account that would have to be deleted. Files you already shared stay where you saved them. For requests about the guest session with a pseudonymous identifier or the subscription entitlement, email privacy@oriveli.app and include the platform and the approximate purchase date so that we can locate the record. The subscription itself is managed at Apple or Google. “Delete all data” also deletes a cloud backup you set up, including its previous version, on the server. If that fails for lack of a connection, you can delete it later with your recovery code; otherwise we delete it automatically after 18 months. Because we can only find a cloud backup through the identifier derived from the code, we do not search for it ourselves without the code; delete it in the app with “Delete cloud backup” (no code needed) or email privacy@oriveli.app with the platform and the approximate time of the last backup, and never email us the code or the passphrase (section 12). The counting events of the usage statistics carry no identifier and therefore cannot be linked to any person (section 13).

Deleting a cloud backup and what is stored on our server are described in the privacy policy.